Refund Policy
Last updated: May 16, 2024
At Car Clip-On Fan, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward refund and return process.
1. 30-Day Return Window
You have 30 calendar days from the date you received your item(s) to initiate a return. To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- The item must have the receipt or proof of purchase.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@carclipfan.com within 30 days of receiving your order.
- Provide your order number and a brief explanation of why you wish to return the item.
- Our team will review your request and, if eligible, will issue you a Return Merchandise Authorization (RMA) number and provide instructions on how to send back your item. Please do not send your item back without an RMA number, as it may delay or prevent your refund.
3. Refund Method
Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some time for your bank or credit card company to post the refund to your account.
4. Customer Responsible for Return Shipping Costs
Unless the item is damaged or defective (see section 6), you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we provide a return label.
We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
5. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Products that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
- Items marked as "Final Sale" or "Clearance."
- Gift cards.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@carclipfan.com within 7 days of delivery. Please include your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including any original shipping costs, at no additional cost to you. We may provide a pre-paid return label for the damaged/defective item if a return is required.
7. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@carclipfan.com. Please note that exchanges are subject to product availability.
8. Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at support@carclipfan.com.